Frequently Asked Questions
Customer Service Contact Information
How can I track the status of my order?
If you have already received an invoice for your order, your tracking number will be located at the very bottom of your invoice. If you did not received your invoice by e-mail or fax, please contact Customer Service so they may assist.
When will my order ship?
Our standard lead time is 3-5 business days from the day the order is processed as long as the items are in stock.
Do you charge sales tax?
Yes, we charge sales tax in the following states: FL, IL, TX, VA, WA, WI.
Can my order ship to a PO box?
No, a physical street address must be provided for your order to ship.
Do you ship internationally?
In order to ship internationally, you must provide us with a carrier account number to ship against. (FedEx, UPS, DHL, etc.)
Am I able to cancel an order that I have placed?
Yes, if the order hasn’t already shipped. This request must be in writing. Please e-mail request to firstname.lastname@example.org or fax to 904-482-0099.
Do your products have a warranty?
Mercury Luggage offers a One-Year Warranty against any manufacturer’s defects. If a product fails because of a manufacturing defect within one year from the date of purchase, we will repair the product without charge or replace it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear.